(Last Revised July 2014)
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Transactions that are not considered legitimate or authorized by the university should be disputed with the bank. The Cardholder or Card Manager are responsible for initiating the dispute as follows:
- Cardholder or Card Manager must make a good faith attempt to settle the dispute directly with the supplier.
- If the Cardholder or Card Manager is unable to resolve the dispute with the supplier:
- Complete the Dispute Form (found on the back of the monthly credit card statement from the bank). To reduce risk to the university, only provide last 4 digits of card account # on Dispute Form found on the back of the monthly credit card statement from bank).
- Submit the Dispute Form to the bank for resolution.
- If the dispute is regarded as a fraudulent or unauthorized charge, the Cardholder or Card Manager must report the card as Lost/Stolen with the bank.
- For additional assistance, contact the PCard Office.
NOTE: The dispute notification must be received by the bank within 60 days from the date of the Bank Statement on which the disputed charge first appeared.
Send dispute documentation to:
P.O. Box 2859
Kalamazoo, MI 49003-2859
Fax: (269) 973-1688
Email: billinginquiries @ pnc.com
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